Delete your Neovexa account

From the app or the web

1.Sign in to your private area, in the Neovexa app or at clientes.gruponeovexa.com.

2.Go to My profile → Privacy.

3.If you wish, first download a copy of your data with “Download my data”, and your contracts and statements from Documents.

4.Press “Delete my account”, enter your password and confirm.

Without access to your account

Write to us at info@gruponeovexa.com from the email you registered with, with the subject “Delete my account” and your full name. If you write from a different address, we will ask you to prove your identity before doing anything, so that nobody can close your account in your place. We will reply within a maximum of one month.

You can also call us on +34 622 60 39 04 (Monday to Friday, 9:00 to 14:00, Madrid time) or write to us by post at Plaza Sor Ángela de la Cruz, bajo 4 · 21400 Ayamonte (Huelva).

What happens next

If you have no money or pending matters with us (contracts in force or in progress, balance, withdrawals or deposits in progress), the account is closed at that moment and we send you a confirmation email.

If you do, we cannot close it yet: first we settle what you have under your contract and return the money to your bank account. The early cancellation penalty stated in your contract may apply. Once everything is settled, we close the account and let you know. Until then you can keep signing in and cancel the request from My profile → Privacy.

What we erase

•You lose access to the website and the app, and we end all your sessions.

•We erase your email and telephone numbers, your preferences, your notices, your consent to commercial communications and the identifiers of your phones for notifications.

•We cancel any recurring contributions you had scheduled.

•We stop sending you communications.

What we keep and for how long

Anti-money-laundering legislation (Ley 10/2010, Article 25) requires us to keep for 10 years from the end of the relationship your identification (name, document, date of birth, nationality and address), the identity verification documentation, your contracts, your transactions, your withholdings and your bank account.

Chat messages and your enquiries are kept for the same period, so that we can deal with any claim.

All this data is blocked: nobody at Neovexa uses it, and it is only made available to judges, courts and authorities that lawfully request it. When the period ends, it is erased.

Deleting only some data

You do not need to close the account in order to:

•Stop receiving commercial communications: untick the box in My profile → Notifications, or write to us.

•Stop receiving notifications on your phone: switch them off in the phone’s settings or sign out of the app.

•Correct your data: from My profile, or write to us.

For any other right (access, rectification, erasure, objection, restriction or portability), write to info@gruponeovexa.com. If you think we have not dealt with it properly, you can lodge a complaint with the Agencia Española de Protección de Datos (www.aepd.es). More information in our Privacy Policy (gruponeovexa.com/privacidad).